Privacy Policy

At SOLR AI, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website (the “Site”) or use our services (the “Services”).By accessing or using our Site and Services, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our Site or Services.

‍1. Who We Are
‍SOLR AI operates as SOLR AI LTD, registered in the United Kingdom. Our registered office is in London. If you have questions about this Privacy Policy, please contact us at support@solr.ai
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2. Information We Collect
2.1 Personal Data You Provide to Us
‍We may collect the following personal data when you interact with our Site or Services:
‍Contact Information:
Name, email address, phone number, and company name.
‍Account Details:
Username, password, and profile information if you create an account.
‍Payment Information:
Billing details, payment methods, and transaction history.
‍Communications:
Messages, feedback, or inquiries you submit through our contact forms or support channels.
‍2.2 Information We Collect Automatically
‍When you visit our Site, we may automatically collect:
‍Device Information:
IP address, browser type, operating system, and device type.
‍Usage Data:
Pages visited, time spent on the Site, links clicked, and referral URLs.
‍Cookies and Tracking Technologies:
Information collected through cookies and similar technologies (see Section 6).
‍2.3 Third-Party Data Sources
‍We may receive additional information about you from third-party sources, such as:Financial verification services (e.g., Plaid).CRM or integration platforms (e.g., Salesforce, HubSpot).
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‍3. How We Use Your Information
‍We use your information for the following purposes:
‍Providing Services:
To process your requests, generate solar designs, and deliver proposals.
‍Account Management:
To create and manage your user account.
‍Customer Support:
To respond to inquiries, troubleshoot issues, and improve user experience.
‍Marketing and Communications:
To send newsletters, promotional offers, or updates, with your consent.
‍Analytics and Improvements:
To analyse site usage and enhance the functionality and performance of our Site and Services.
‍Legal Compliance:
To comply with legal obligations, such as fraud prevention or regulatory requirements.
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‍4. Legal Basis for Processing
‍We process your personal data under the following legal bases:
‍Performance of a Contract:
When processing is necessary to provide the Services you requested.
‍Consent:
When you provide explicit consent for specific purposes (e.g., receiving marketing communications).
‍Legitimate Interests:
For purposes such as improving our Services, ensuring security, or preventing fraud.
‍Legal Obligations:
To comply with applicable laws and regulations.
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‍5. Sharing Your Information
‍We may share your data with the following entities:
‍Service Providers:
Third-party vendors who assist us with payment processing, cloud hosting, analytics, and customer support.
‍Business Partners:
CRM, permitting, or financial integration partners involved in fulfilling your requests.
‍Compliance Authorities:
Regulatory bodies or legal entities as required by law.
‍Acquisition or Merger:
In the event of a merger, acquisition, or sale of our business, your data may be transferred to the new owner.We do not sell your personal data to third parties.
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‍6. Cookies and Tracking Technologies
‍We use cookies and similar technologies to enhance your browsing experience and improve our Site.
‍Essential Cookies:
Necessary for the operation of the Site.
‍Performance Cookies:
Collect information about how you use our Site to improve functionality.
‍Marketing Cookies:
Used to deliver targeted ads and measure campaign performance.You can manage cookie preferences through your browser settings or opt-out via our cookie banner.
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‍7. Data Retention
‍We retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
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‍8. Data Security
‍We implement robust security measures to protect your personal data, including encryption, secure servers, and regular monitoring. However, no system is entirely secure, and we cannot guarantee the absolute security of your data.
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‍9. Your Rights
‍Under the UK General Data Protection Regulation (UK GDPR), you have the following rights:
‍Access:
Request a copy of the personal data we hold about you.
‍Correction:
Request corrections to any inaccurate or incomplete data.
‍Deletion:
Request deletion of your data under certain circumstances.
‍Restriction:
Request restriction of processing under specific conditions.
‍Data Portability:
Request transfer of your data to another service provider.
‍Objection:
Object to processing based on legitimate interests or direct marketing.To exercise your rights, contact us at
‍[Insert Email Address].
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‍10. Third-Party Links
‍Our Site may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.
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‍11. Updates to This Policy
‍We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Effective Date.” Please review this Policy regularly to stay informed.
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‍12. Contact Us
‍If you have questions or concerns about this Privacy Policy, please contact us at:

‍Email: support@solr.ai Last Updated: 13/01/25

This Privacy Policy ensures transparency and compliance with UK GDPR. It’s advisable to have it reviewed by a legal professional to align with specific business operations and industry standards.